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Process for Handling Abuse


WHOIS INACCURACY
How to Submit the complaint
  • Complainant needs to fill the whois reporting form available at http://signdomains.com/abuse.aspx
  • Enter the domain name and describe the whois inaccuracy.
  • Enter you name and email address on which you wish to receive our reply.
  • Click Submit.
Process to address whois inaccuracy complaint
  • signdomains.com Abuse team will send a mail to the Registrant of the domain name asking them to correct the whois details of their domain name within the 7 days.
  • If the Registrant fails to modify the whois details / fails to update the registrar with the sufficient proof to prove that the current / modified whois details are accurate; the domain name will be suspended for whois inaccuracy after the allotted 7 day period gets over.

SPAM
How to Submit the complaint
  • Complainant needs to fill the spam reporting form available at http://signdomains.com/spam
  • Enter the domain name and COMPLETE headers & body of the spam mail. Message headers & body are the most important proof of the spam and without it signdomains.com can not verify the complaint.
  • Enter you name and email address on which you wish to receive our reply.
  • Click Submit.
Process to address whois inaccuracy complaint
  • signdomains.com Abuse team will verify the spam headers/body to determine from where the spam was originated and the Type of spam.
  • In case of compromised/hacked domain scenario and first promotional spam instance, a warning will be sent to the domain registrant. Subsequent spam complaint will result in suspension of the domain.
  • In case of deliberate phishing / 419 scam / Malware distribution, the domain name will be suspended directly.

OTHER ABUSE (Phishing/419 scam)
How to Submit the complaint
  • Complainant needs to fill the abuse reporting form available at http://signdomains.com/Complaint
  • Enter the domain name and the detailed complaint. Complaint should include details of abuse along with the evidence to support it.
  • Enter you name and email address on which you wish to receive our reply.
  • Click Submit.
Process to address whois inaccuracy complaint
  • signdomains.com Abuse team will go through the complaint to determine the type of the abuse.
  • In case of compromised/hacked domain, a warning will be sent to the domain registrant. If the registrant fails to remove the unauthorized content, the domain name will be suspended.
  • In case of deliberate abuse like phishing / Malware / 419 scam / Child Pornography the domain name will be suspended directly.