The core team will identify each of the audiences that need to receive information about the abuse. Decisions about the manner in which the messages are delivered and the timing for each also need to be made. Messaging should be tailored to each audience and there needs to be a balance between transparency and over-sharing. Additionally, communications should include the steps taken to repair the abuse and the new policies created to protect against repeat occurrences.
Much like the remediation process, the messaging should start internally and then move externally. This is a great time to establish a chain of communication for the company. Transparency should be maintained and timely status updates designed to build and maintain trust. Offer complimentary services or extension can be considered depending on the abuse.